Friday, April 10, 2009

Financial Crisis Hits the Call Center Industry

Posted by SwitSexyThing at 9:24 PM
It is so scary when a big company, such as Sykes Asia, is hit by the financial crisis. I know that the call centers and the government has given us assurance that the hiring won't stop but it is now very hard to ignore the facts. I have heard before from the grapevine that Accenture has laid off a lot of people with no account to transfer to. Then next is TRG. Some of its former employees even gave me their contacts so they can apply to my clients. And now, the latest is Sykes Asia! It came gradually, actually, the tell tale signs of poverty. First, they won't join the Colympics because, as we deduce, they can't afford it. They are giving us a lot of reasons but we didn't believe them especially when they haggled if they can join only two sports. They don't have 20K?! Oh my. Then came the P100/employee deduction from their employees outing fund. Then there will be no summer picnic anymore and shorter OT hours allowed. And now, the inevitable has happened. A 100+ engineers will either be forced to resign or have to settle for a lesser account because Sykes Asia lost their CISCO account! Apparenty, they also lost 2 or 3 accounts to Teleperformance and I dunno how recent this is but also 21 freaking accounts due to Emerson moving out. Ouch! Sykes Asia is considered to be a giant in the call center industry and it boast of being one of the pioneers here in the Philippines. Seeing this happening to them really scares me. No one is safe anymore!

3 comments on "Financial Crisis Hits the Call Center Industry"

Tani on April 12, 2009 at 1:18 AM said...

Scary! I thought continuous ang hiring sa call centers. A lot of Filipinos pa naman are employed or are being employed by call centers....

SwitSexyThing on April 13, 2009 at 10:39 AM said...

my brother is one of those engineers. lilipat daw sa india ang cisco. pwede daw sila sumama pero hello naman india?! syempre ayaw ko sumama bro ko dun.

pakshet101 on April 17, 2009 at 9:35 AM said...

It's just three more days before Dell-Pasay says goodbye to the Philippines (last day 4/20)...as we all know it has been sold to Teleperformance almost a month ago, with the employees caught by surprise.

 

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